LESCO Resolves 1,101 Consumer Complaints in One Day

In a significant move to enhance customer satisfaction, the Lahore Electric Supply Company (LESCO) has been actively addressing consumer complaints through daily public hearings. This initiative aims to tackle issues such as overbilling and other electricity-related concerns faced by consumers. On November 25, 2024, LESCO successfully resolved a remarkable total of 1,101 complaints, demonstrating its commitment to customer service.

The public hearings, known as "open katchehry," are being held across all eight circles of LESCO. These sessions provide a platform for customers to voice their grievances directly to the company’s officials. The Chief Executive Officer of LESCO, Engineer Shahid Haider, emphasized that these efforts are in line with the directives from the Ministry of Power Division, aimed at promptly resolving the challenges faced by electricity consumers.

To ensure transparency and accessibility, LESCO has been proactive in informing the public about these hearings. Information is disseminated through various media channels and banners placed in relevant LESCO offices. This approach not only encourages customer participation but also fosters a sense of community engagement.

During the recent public hearings, all complaints were addressed on the spot, showcasing the efficiency of LESCO’s response teams. Sub-Divisional Officers (SDOs) and their teams are dedicated to conducting these hearings regularly, while Superintending Engineers (SEs) and Executive Engineers (X-Ens) personally investigate the complaints raised by consumers.

Moreover, CEO Engineer Shahid Haider has taken a hands-on approach by making surprise visits to these public hearings. This not only boosts the morale of the staff but also reassures customers that their concerns are being taken seriously. The positive feedback from the public indicates that this initiative is well-received, with many expressing hope that LESCO will continue to prioritize customer convenience in the future.

LESCO's commitment to resolving consumer complaints through public hearings is a commendable step towards improving customer relations. By actively engaging with the community and addressing issues promptly, LESCO is not only enhancing its service quality but also building trust among its consumers. As the company continues to implement these initiatives, it sets a precedent for other utility providers to follow, ultimately benefiting the entire community.