Pakistan Railways CEO Aamir Ali Baloch Holds E-Court for Passenger Concerns

The Pakistan Railways has long been a vital part of the country’s transportation system, connecting cities and facilitating travel for millions of passengers. Recently, the CEO of Pakistan Railways, Aamir Ali Baloch, took a significant step towards enhancing transparency and communication with the public by holding an e-Kutchehry, or electronic court, to address passenger concerns directly.

During this online session, Baloch emphasized the commitment of Pakistan Railways to ensure passenger safety while providing essential services. He acknowledged the current challenges faced by the railways, particularly delays caused by smog and adverse weather conditions. Despite these hurdles, he reassured the public that train operations continue, even when other modes of transport, such as airports and motorways, are temporarily closed. "Our priority is the safety of passengers over addressing delays," he stated, highlighting the organization’s dedication to passenger welfare.

To further enhance the travel experience, Baloch announced that the names and phone numbers of train managers will soon be displayed prominently in all trains. This initiative aims to improve communication and provide passengers with direct access to assistance during their journeys. Additionally, he revealed plans to upgrade two to three trains in the near future and introduce a new service that will have fewer stops, making travel more efficient.

One of the most exciting developments mentioned during the e-Kutchehry is the anticipated commencement of the ML-1 project within the next two to three months. This project is expected to significantly improve the railway infrastructure and services across the country. Furthermore, the phased restoration of discontinued trains is already underway, which will help restore connectivity for many regions.

Baloch also discussed future initiatives aimed at enhancing regional connectivity, with billions of dollars in investments being actively pursued. This focus on development is crucial for the economic growth of the country, as improved transportation links can lead to increased trade and mobility.

Moreover, the rapid progress of the Thar Coal Project was highlighted, which is expected to contribute positively to the nation’s economic landscape. The e-Kutchehry attracted significant public interest, with over 26,000 participants and around 7,300 comments, indicating a strong desire among citizens to engage with the railways and voice their concerns.

The efforts made by Pakistan Railways under the leadership of Aamir Ali Baloch reflect a proactive approach to addressing passenger needs and improving services. As the railways continue to evolve and adapt to modern challenges, it is essential for the public to remain engaged and informed. The initiatives announced during the e-Kutchehry not only aim to enhance the travel experience but also signify a commitment to the future of rail transport in Pakistan, ensuring that it remains a reliable and safe option for all.