Tonik Bank partners with Gupshup for AI chatbot

Tonik Bank, the first digital neobank in the Philippines, has collaborated with Gupshup, a global leader in Conversation Cloud technology, to introduce a cutting-edge Generative AI chatbot on their mobile app. This innovative chatbot, powered by Gupshup's advanced natural language processing and machine learning technologies, is designed to revolutionize customer interactions by providing quick and accurate responses to common queries.

The primary goal of this partnership is to enhance customer experience through personalized conversations and tailored information delivery. By integrating Generative AI into their customer service platform, Tonik Bank aims to boost efficiency and customer satisfaction significantly.

Since the implementation of Gupshup's technology, Tonik Bank has witnessed a remarkable increase in customer engagement via the in-app chat feature. The AI-powered chatbot autonomously resolves a majority of customer queries, allowing the customer care team to focus on more complex issues and deliver personalized support to customers.

This strategic collaboration is expected to result in substantial cost savings for Tonik Bank in the coming years, showcasing the value of AI in the BFSI sector. The partnership underscores the importance of leveraging technology to provide seamless and personalized customer experiences in the banking industry.

The partnership between Tonik Bank and Gupshup signifies a significant step towards enhancing customer service in the banking sector through AI-driven solutions. By prioritizing customer relationships and service delivery, Tonik Bank is setting a new standard for digital banking experiences in the Philippines.