PM Shehbaz Sharif Pushes for Improved Energy Sector Customer Service

Prime Minister Muhammad Shehbaz Sharif has directed the implementation of a proactive customer service system in distribution companies' offices to promptly handle complaints about electricity non-supply. The Prime Minister issued these instructions during a meeting in Islamabad today, which he chaired to address various issues in the energy sector, including electricity load shedding, combating electricity theft, and introducing reforms.

In response to the growing concerns of citizens facing electricity non-supply and other related issues, the Prime Minister emphasized the need for a more efficient and responsive customer service approach. By ensuring that complaints are addressed promptly, the government aims to improve the overall experience of consumers and enhance the reliability of electricity supply.

Furthermore, the meeting highlighted the importance of tackling electricity theft, which not only contributes to revenue losses for distribution companies but also disrupts the fair distribution of electricity among consumers. The government is committed to implementing measures to curb electricity theft and ensure a more equitable distribution of electricity across the country.

As part of the broader efforts to reform the energy sector, the government is working towards enhancing the efficiency and transparency of operations in distribution companies. By introducing modern technologies and streamlining processes, the aim is to create a more sustainable and reliable energy infrastructure that meets the growing demands of the population.

The directives issued by Prime Minister Muhammad Shehbaz Sharif underscore the government's commitment to improving customer service in the energy sector and addressing key challenges such as electricity non-supply and theft. By prioritizing the implementation of an efficient customer service system, the government aims to enhance the overall experience of consumers and ensure a more reliable electricity supply for all.