Provincial Ombudsman Syed Jamal Ud Din Shah Leading Justice Efforts

The Provincial Ombudsman in Peshawar, Syed Jamal Ud Din Shah, is leading efforts to address the increasing number of complaints received by the Provincial Ombudsman Secretariat. During a recent monthly review meeting, Shah emphasized the importance of delivering free and speedy justice impartially. He urged investigation officers to identify root causes of injustices and malpractices in various departments, compiling reports for the government to address such issues.

Shah highlighted the rise in complaints and praised the efforts of investigation officers and advisors in efficiently resolving complainants' grievances. The focus is now on handling current cases from 2023 and 2024, with a significant number of complaints directed at departments such as education, health, and irrigation.

Government departments have shown full cooperation with the Ombudsman Secretariat, appointing focal persons to monitor cases regularly. An awareness campaign is set to launch soon, with field teams established for province-wide outreach. Additionally, orders and findings will be documented in Urdu, alongside the ongoing completion of the 2023 annual report.

In conclusion, the Provincial Ombudsman commended the dedication of investigation officers and staff in timely case resolution, underscoring the Secretariat's commitment to efficient and fair complaint handling.