Federal Ombudsman Office Enhances Passenger Services at Airport

An inspection team from the Federal Ombudsman Office recently conducted a visit to Bacha Khan International Airport in Peshawar with the aim of assessing and enhancing passenger services. This initiative was carried out under the guidance of Federal Ombudsman Ejaz Ahmad Qureshi to ensure a better travel experience for all airport users.

The inspection team meticulously examined various airport facilities, including the domestic and international lounges, immigration counters, and the one-window facilitation desk. They interacted with passengers to understand their concerns and feedback, while also holding productive discussions with local authorities and focal persons from relevant agencies.

During the assessment, the team identified areas for improvement and proposed strategies to enhance the overall passenger experience at the airport. This proactive approach highlights the commitment of the Federal Ombudsman Office towards ensuring efficient and customer-friendly services for travelers.

The visit of the inspection team from the Federal Ombudsman Office to Bacha Khan International Airport signifies a significant step towards enhancing passenger services and addressing the needs of travelers. By actively engaging with passengers and stakeholders, the team aims to implement positive changes that will benefit all individuals using the airport. This initiative underscores the importance of continuous evaluation and improvement in delivering high-quality services to the public.