Federal Ombudsman Office in Karachi Takes Action

The Senior Advisor at the Federal Ombudsman Regional Office in Karachi has directed the Civil Surgeon Medical Center for Federal Government employees to promptly handle complaints related to delays in issuing medical fitness certificates and medical bills. This initiative aims to ensure efficient public service delivery and uphold the constitutional and legal rights of citizens.

During a recent visit to the Civil Surgeon office, it was emphasized that federal departments and relevant officers must utilize their constitutional and legal powers to resolve public grievances effectively. The Federal Ombudsman Secretariat is actively engaged in addressing complaints from the public against various federal government departments, providing free and timely assistance to complainants.

Specifically, the Civil Surgeon Office in Karachi, responsible for overseeing the health and medical documentation of government employees, has been identified as a critical department needing to tackle delays in issuing medical documents. Complaints regarding delays in medical bills and fitness certificates have been received by the Ombudsman Secretariat, urging swift action for resolution.

Officers at the Civil Surgeon Office have been urged to carry out their duties efficiently and prioritize public convenience in the issuance of medical documents. By addressing these delays, the office can enhance its service delivery and ensure timely access to essential healthcare documentation for federal government employees.