Federal Ombudsman Office Addresses Delays in Medical Certificates

During a recent visit to the Civil Surgeon Medical Center for Federal Government employees in Karachi, the Senior Advisor Federal Ombudsman Regional Office emphasized the need to address complaints regarding delays in issuing medical fitness certificates and medical bills. The Senior Advisor highlighted the importance of federal departments and officers utilizing their powers to resolve issues faced by the public in accordance with the constitution and the law.

The Federal Ombudsman Secretariat is actively working to address public complaints against various federal government departments and institutions, providing timely relief to complainants free of charge. The Civil Surgeon Office in Karachi plays a crucial role in overseeing the health and medical needs of government employees, including the issuance of medical bills and fitness certificates.

Complaints regarding delays in these processes have been received by the Ombudsman secretariat, urging swift resolution. Officials at the Civil Surgeon Office were encouraged to carry out their duties efficiently to ensure convenience for the public. The primary objective of these visits to government departments is to promote good governance, with a focus on not only addressing public complaints but also proactively identifying and resolving issues faced by these departments.

Efforts were made to streamline the record-keeping of medical bills to track the monthly and annual consumption of medicines by patients. Briefings on the institution's performance were provided by Dr. Zardari, Dr. Pardeep Kumar, and other officials.

The Civil Surgeon Medical Center in Karachi is actively working to address delays in issuing medical fitness certificates and bills, ensuring efficient services for government employees. The efforts of the Federal Ombudsman Secretariat and the commitment of officials at the Civil Surgeon Office reflect a dedication to resolving public complaints and promoting good governance in federal departments.